Shop Wingman — AI Platform for Auto Repair
AI tools built for service advisors — inside the repair order, after the visit, and everywhere the shop's voice needs to show up right.
Why it matters
Higher ARO at shops that complete a DVI on more than 75% of vehicles. Most shops never get there because the process is too slow.
Source: Tekmetric data
Of drivers don't trust auto repair shops. The advisor's words in the first two minutes determine whether that number changes.
Source: Tekmetric data
Revenue from every declined job that never gets a follow-up. The average shop lets thousands walk out the door each month.
Industry estimate
The platform
Each tool handles a specific moment in the shop's relationship with a customer — from the live repair order to the review left three days later.
01 / 04
An AI side panel that turns a completed Digital Vehicle Inspection into an advisor-ready briefing in seconds. Generates a clinical customer-facing note, a full sales script in the shop's voice, and an internal technical breakdown grouped by priority — without the advisor breaking stride.
02 / 04
Turns declined jobs into future appointments. When a customer defers a repair, Appointment Wingman tracks the interval, drafts the outreach, and books the visit — so deferred work doesn't just disappear into a note no one reads.
03 / 04
Every shop has a voice — a way advisors are supposed to talk about safety, service, and value. Culture Coach makes that teachable. It surfaces coaching moments, tracks how advisors absorb the shop's communication model, and reinforces it without a manager in every call.
04 / 04
Pulls reviews from Google Business Profile, matches them to the customer's actual visit and vehicle history, and drafts responses that sound like the shop — not a chatbot. Advisors approve and post in one click.
Built for integration
Shop Wingman is a platform, not a standalone portal. It's built to live inside the software shops already use — surfacing the right AI assistance at the right moment, without asking advisors to switch contexts.
Chrome Extension
A side panel that opens alongside Tekmetric, overlaying AI tools directly into the advisor's existing workflow. No new tab, no separate login.
Tekmetric Integration
Reads repair order data, customer history, and vehicle records through Tekmetric's official API — giving every AI response full context on the actual vehicle and customer relationship.
Google Business Profile
Connects to each shop's GBP listing to read incoming reviews and post approved responses — giving multi-location operators a single place to manage reputation across all their shops.
Multi-Shop Architecture
Designed from the ground up for shop groups and platform operators — each shop gets its own configuration, voice, and data, with a shared management layer for owners running multiple locations.
Live since 2025 — Cardinal Plaza Shell, Springfield VA
“Our advisors have a word for every service and a reason for every recommendation. Shop Wingman makes sure that doesn't depend on which advisor picks up the phone.”
Chris Chagnon, COO — Cardinal Plaza Shell, Est. 1969
For shop owners
Shop Wingman is in active use at Cardinal Plaza Shell and expanding to a small group of shops. Request access to join the early cohort.
Request AccessFor platform partners
If you're building shop management software and want to bring AI advisor tools natively into your platform, we're interested in talking.
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